What is CASED BY SK?
CASED BY SK is a design-led phone-case and custom-creation brand from Accra, Ghana. We curate and source products that reflect our perspective on design, culture, quality, and everyday expression.
FAQ
Everything you need to know about CASED BY SK.
GENERAL
Where is CASED BY SK based?
CASED BY SK is based in Accra, Ghana.
What does “Made to be seen” mean?
“Made to be seen” reflects our belief that everyday objects can be an extension of personal style, culture, and self-expression.
What collections does CASED BY SK have?
Our collections are Silica, Lucent, and Glyph. Silica represents color, Lucent represents clarity, and Glyph represents creativity.
PRODUCTS
What phone models are supported?
Supported phone models vary by product. Available models are shown on the individual product page when selecting your case.
How do I choose the correct phone model?
Select the exact model of your phone from the Phone Model option on the product page before adding the case to your bag. Please make sure your selection is correct before placing your order.
Are CASED BY SK cases protective?
Protection varies by collection and product. Our current cases are carefully sourced and selected for their combination of design and everyday protection. Depending on the case, features may include raised edges, camera protection, internal lining, and structured construction.
What materials are the cases made from?
Materials vary by product. Silica cases use silicone construction with a microfiber interior lining, while products in the Glyph collection such as Kilim and Armor use aluminum alloy. Lucent products feature a transparent construction.
Are all products always available?
Availability can vary. Products shown as in stock can be ordered while available, while products that require sourcing may require additional processing time.
ORDERS & PAYMENTS
How do I place an order?
Select your case, choose your phone model and quantity, then add the product to your bag. From your bag, proceed to checkout and complete your payment.
What payment methods are available?
Available payment methods are displayed securely at checkout through our payment processor.
When is my order confirmed?
Your order is confirmed once the required payment has been successfully completed and the order has been received by CASED BY SK.
Can I cancel my order?
Orders may be cancelled within 12 hours of placing the order, provided the order has not already been dispatched. Once an order has been dispatched, cancellation is no longer available.
Can I change my phone model after ordering?
If you selected the wrong phone model, contact us as soon as possible. We may be able to correct the order before dispatch. Once the order has been dispatched, changes may no longer be possible.
DELIVERY
Where does CASED BY SK deliver?
We currently deliver within Accra and selected areas of Ghana.
How long does delivery take?
Normal delivery takes approximately 2–3 business days. In-stock orders may be dispatched sooner. Products that require sourcing may require additional processing time.
How much does delivery cost?
Delivery is charged separately from the product price and is paid directly to the third-party dispatch rider.
How does delivery work?
After your order and payment are confirmed, we will make every reasonable effort to contact you before dispatch to confirm your order and delivery details. Your order is then handed to a third-party dispatch rider for delivery.
What happens if I am unavailable when the rider arrives?
The rider will attempt to resolve the delivery with you. If delivery cannot be completed, the package may be returned to CASED BY SK. Any additional delivery attempts or costs resulting from the customer's circumstances may be the customer's responsibility.
RETURNS & EXCHANGES
Can I return a case because I changed my mind?
No. We do not accept returns based solely on a change of mind.
When can I request a return or exchange?
Returns or exchanges may be considered where you receive the wrong item, a damaged item, or a product with a genuine defect. The issue must be reported within 48 hours of receiving your order.
What do I need to provide?
Please provide your order number, clear photos of the case, a video showing the defect where applicable, and photos or video of the packaging.
Who pays for the return?
If the issue is determined to be the responsibility of CASED BY SK, we will arrange collection through a rider.
Will I receive a refund or replacement?
After verification, an approved claim may be resolved through a replacement, exchange, or refund, depending on the circumstances and availability.
CUSTOM CREATIONS
Does CASED BY SK offer custom creations?
CASED BY SK is open to custom creations and original ideas. Availability, requirements, pricing, and production details may vary depending on the request.
Can I submit my own idea or design?
Custom requests may be discussed with CASED BY SK. Please contact us with your idea and we can determine what may be possible.
Are custom creations refundable?
Custom creations are generally non-refundable and non-returnable where the issue is not caused by CASED BY SK. Where an issue is caused by CASED BY SK, the matter will be reviewed and an appropriate resolution may be provided.
CONTACT
How can I contact CASED BY SK?
You can contact us by email, phone, WhatsApp, Instagram, or Snapchat. Visit our Contact Us page for our current contact details.
What should I include when contacting you about an order?
For order-related questions, please include your order number and the details of your request so we can assist you more efficiently.