SHIPPING & RETURNS

Everything you need to know about delivery, cancellations, returns and exchanges.

SHIPPING

WHERE WE DELIVER

We currently deliver within Accra and selected areas across Ghana.

DELIVERY TIME

Our normal delivery timeframe is 2–3 business days. In-stock orders may be dispatched sooner.

Items that require additional sourcing may require additional processing time. If this applies to your order, we will communicate this with you.

DELIVERY FEES

Delivery fees are separate from the product price and are paid directly to the third-party dispatch rider.

BEFORE DELIVERY

We will make every reasonable effort to contact you before dispatch to confirm your order and delivery details.

Please ensure that the information provided at checkout, including your phone number and delivery address, is accurate.

DELIVERY DELAYS

If an unexpected delay affects your order, we will contact you and provide an updated delivery estimate.

UNSUCCESSFUL DELIVERY

If you are unavailable or delivery cannot be completed, the rider will attempt to resolve the delivery with you.

If delivery remains unsuccessful, the package may be returned to CASED BY SK. Any additional delivery attempts or costs resulting from circumstances on the customer's side may be the customer's responsibility.

CANCELLATIONS

Orders may be cancelled within 12 hours of placing the order, provided the order has not already been dispatched.

If an order has been dispatched within the 12-hour period, cancellation will no longer be possible.

Approved cancellations will be refunded. The time required for the refund to reflect may depend on the payment method or payment provider.

RETURNS & EXCHANGES

Because our products are sourced specifically for our collections, we do not accept returns based simply on a change of mind.

Returns or exchanges are considered only where you receive:

REPORTING AN ISSUE

Any issue must be reported within 48 hours of receiving your order.

To help us verify the issue, you may be asked to provide:

VERIFICATION

We will cross-check the issue against your order records and delivery information before determining the appropriate resolution.

IF THE ISSUE IS OUR RESPONSIBILITY

Where an issue is confirmed to be the responsibility of CASED BY SK, we will arrange collection through a delivery rider where necessary.

Depending on the circumstances and availability, the resolution may be a replacement, exchange or refund.

Approved refunds will be processed after verification. The time required for the refund to reflect may depend on the payment method or provider.

WRONG PHONE MODEL

Please carefully check your phone model before completing your order.

If you realise that you selected the wrong model before dispatch, contact us as soon as possible so we can try to correct the order.

If the order has already been dispatched, a cash refund will not automatically be provided simply because the wrong phone model was selected.

Where appropriate, we may be able to arrange an exchange for the correct model. Any additional delivery or exchange costs resulting from an incorrect customer selection may apply.

CUSTOM CREATIONS

Custom creations are made specifically for the customer and are therefore non-refundable and non-returnable where the issue is not caused by CASED BY SK.

If a custom creation has a confirmed issue caused by CASED BY SK, we will review the situation and determine the appropriate resolution.

AFTER DELIVERY

Once an order has been successfully delivered, the order is considered completed. Any issue with the order should be reported within the applicable reporting window above.

If you need help with an order, please contact us through our Contact page.